Terms and Conditions

Terms and Conditions

1.Business Terms and Conditions

Welcome to Millisave

Millisave is operated by Millisave Consult, a limited liability company registered in Tunisia, with its headquarters located in Monastir, Tunisia.

These Terms and Conditions (“Terms”), along with our Privacy Policy, Cookies Policy, and any other applicable terms (collectively, “Legal Documents”), govern your access to and use of Millisave’s platform, services, software, and applications (the “Services”). The Legal Documents are available in the Legal section of Millisave and on our website at https://Consult.Millisave.com (together referred to as the “Platform”). These Terms and the Legal Documents, including any terms presented during your enrollment process (“Additional Agreement”), form the binding agreement between you and Millisave.

By accessing, registering, or using our Platform and Services, you confirm your acceptance of these Terms and all related Legal Documents, which take effect immediately upon your first use. These Terms and Legal Documents apply to all users of the Platform, which include:

  • Visitors: Individuals who browse the Platform without registering an account.
  • Buyers: Registered users who utilize the Marketplace feature as buyers.
  • Suppliers: Users accessing the Marketplace feature as suppliers.
  • Members: Users utilizing the Procurement Management Solution feature.

It is your responsibility to regularly review these Terms and the Legal Documents to stay informed of any changes. Continued use of the Platform and Services constitutes your agreement to the latest Terms and Legal Documents. If you are unable to form a legally binding agreement under applicable laws or do not agree to these Terms and the Legal Documents in their entirety, you must immediately cease using the Platform and Services.

If you are a registered supplier, you must notify us in writing within seven (7) days of any updates to these Terms if you do not agree with them. Failure to do so will be deemed acceptance of the updated Terms and Legal Documents.

1.1. INTRODUCTION

Third-Party Terms and Conditions:
Certain features of our Platform and Services are subject to additional terms and conditions set by third parties and Suppliers. These third parties and Suppliers operate independently and are not employed by us. The services they provide will be governed by their respective terms and conditions, which may include provisions regarding payment, cancellation, warranty, liability, and more. It is your responsibility to familiarize yourself with these terms before using their services. Third-party and Supplier terms may vary and can be updated without prior notice. These terms are considered an integral part of these Terms and Conditions, and third parties and Suppliers have the right to enforce them as applicable.

License to Use
We grant you a non-transferable, non-exclusive, revocable, and limited license to access and use our Platform in accordance with these Terms. We reserve the right to revoke this license at any time without prior notice.

Lawful Use
You agree to use our Platform and Services solely for lawful purposes, ensuring your actions do not infringe on the rights of others or interfere with their use and enjoyment of the Platform or Services.

Restrictions
Your rights under these Terms are subject to the following restrictions:

  • You must not modify, create derivative works from, disassemble, reverse engineer, or attempt to extract the source code of any part of the Platform or its content.
  • You may not use the Platform to develop a similar or competitive product, service, application, or platform.
  • Unless explicitly authorized, no part of the Platform may be copied, reproduced, distributed, or transmitted in any form. This includes linking, framing, or embedding content without our written consent.
  • Copyright and proprietary notices on the Platform must remain intact and visible on all copies.
  • Any future updates, releases, or new features added to the Platform will also be governed by these Terms.

Prohibited Activities
For your safety and the safety of others, you may not engage in activities that:

  • Harass, abuse, or harm other users or third parties, including through stalking, spamming, or other forms of misconduct.
  • Violate others' privacy by soliciting personal information for inappropriate purposes.
  • Disrupt or interfere with other users’ uninterrupted use of the Platform or Services.
  • Upload or distribute viruses, malware, or other harmful content.
  • Compromise the security of the Platform, including unauthorized access to systems, accounts, or networks.
  • Act in a manner that is culturally, religiously, or socially offensive.

You are required to comply with all applicable laws, morals, values, and ethics during your use of the Platform and Services.

Updates and Changes
We reserve the right to modify these Terms, suspend or discontinue any part of the Platform or Services, and delete accounts without prior notice. You should review these Terms periodically to stay informed of any changes.

No Support or Guarantees
Unless explicitly agreed in an Additional Agreement, we are not obligated to provide support or maintenance for the Platform. We do not guarantee that the Platform will be free from viruses or harmful code. It is your responsibility to ensure your devices are protected.

Validity of Terms
These Terms remain in effect during your use of the Platform and Services. Each time you access the Platform, create an account, or use a Service, you agree to the current Terms, which may be updated at our discretion.

B2B Marketplace Use
Our Platform is intended for corporate users only. The information, products, and Services provided are not intended for distribution or use in jurisdictions where such actions would violate local laws or regulations or require additional compliance measures.

Geographic Restrictions
We reserve the right to restrict access to the Platform based on user location, geographic area, or jurisdiction, at our sole discretion.

1.2. ABOUT OUR SERVICES

About Millisave
Millisave is a comprehensive digital solution that combines a Procurement Management Solution with a B2B Marketplace, designed to streamline and enhance procurement activities for businesses.

Procurement Management Solution
This cloud-based feature supports companies in managing their procurement processes effectively. Key functionalities include:

  • Budget management.
  • Invoice tracking and management.
  • Supplier management and evaluation.

B2B Marketplace
The Marketplace serves as a platform for businesses to explore and purchase a wide range of products offered by Suppliers. It also includes a supplier directory within the Procurement Management Solution, providing access to a curated list of registered suppliers.

Account Features
The features, functions, and options available on your account will vary depending on the type of package, account, or subscription you select. Full details of your chosen plan will be outlined in your Enrolment Application and/or Additional Agreement.

User Responsibility
It is your responsibility to secure the necessary internet connection and equipment required to access the Platform and Services.

1.3. CREATING AN ACCOUNT WITH US

General

To access our Platform as a Member or Supplier, you must create an account. The registration requirements will vary based on the type of account you wish to establish and will be communicated during the registration process. Typically, you will need to provide details such as your email address, phone number, and company documentation. Failure to provide the necessary information may result in your registration being declined. All required information will be collected through an Enrolment Application, which will include specific terms related to your chosen account type. For customized packages, these terms will be outlined in your Additional Agreement.

Eligibility to Register
To register and create an account, you must meet the following criteria:

  1. Be a corporate entity duly registered in your country, with an active and valid company license and VAT certificate (if applicable).
  2. Ensure that the individual acting on behalf of your organization has full legal authority to represent it and to enter into these Terms and Conditions as a binding agreement.

Upon successful registration, your account will include a profile on our Platform.

Accuracy and Responsibility

  • You are responsible for ensuring the accuracy of the information you provide during registration and throughout your use of the Platform. Information must be truthful, accurate, and not misleading. You should regularly update your details to keep them current. Amendments will apply to new transactions, while previous transactions will remain valid and binding.
  • We may request supporting documentation to verify your information. Failure to provide truthful information or the requested documents may result in account suspension or removal.
  • We are not liable for costs or damages incurred due to inaccurate information provided by you.

Conduct and Compliance
All interactions through your account must comply with applicable laws and regulations and be professional, factual, and appropriate. Specifically, you must:

  • Not infringe on any third-party intellectual property or proprietary rights.
  • Avoid posting inaccurate, unethical, false, or misleading content.
  • Refrain from actions that conflict with Islamic cultural sensitivities, values, or ethics.
  • Ensure your employees and representatives comply with all applicable laws and conduct requirements.

Account Security

  • You are responsible for safeguarding your login credentials and must not share your username or password with others.
  • You are liable for all activities occurring through your account.
  • Creating multiple accounts, especially if one has been suspended or deleted, is prohibited.

We reserve the right to approve, reject, suspend, or delete accounts at our sole discretion without liability.

For Members

As a Member, you may be eligible for a super-user account, enabling the creation of sub-accounts with varying access rights. Specific details about your account type, rights, and limitations will be provided in your Enrolment Application and/or Additional Agreement.

For Suppliers

Suppliers must maintain a valid license as a manufacturer and/or supplier in Tunisia for the duration of their account. We may request updated documentation at any time. Buyers may also request such information before proceeding with a transaction.

  • While Millisave facilitates connections between Suppliers and Buyers, we do not guarantee the accuracy, quality, or reliability of Suppliers or their services. Users must exercise caution and take responsibility for protecting their interests when engaging on the Platform.
  • Transactions are processed directly between Suppliers and Buyers. Millisave does not act as a supplier, trader, or biller. Suppliers issue invoices directly to Buyers.

Payment Services
Millisave may collaborate with payment service providers to integrate payment solutions into the Platform. Supplier and transaction information, including order details and invoices, may be shared with these providers. Suppliers authorize Millisave to:

  • Share transaction details with payment providers.
  • Issue invoices (Tax Invoices, Advance Invoices, Credit Invoices) and payment receipts on their behalf for direct purchases and accepted orders.

Supplier Profile
Your profile will be visible to other Users and may include:

  • Your business name.
  • Details of your services and products.
  • Product specifications.

This information may also appear in Millisave's marketing materials, such as catalogs and other promotional tools, at Millisave’s sole discretion.

1.4. Product Policy for the Marketplace

General Guidelines
Suppliers must not list, market, promote, offer for sale, or sell any products on the Platform in violation of these Terms and Conditions. Suppliers are required to adhere to all applicable laws, rules, regulations, and legal requirements, as well as generally accepted industry standards. This includes compliance with product safety, packaging, testing, labeling, and pricing regulations. Products may only be listed on the Platform if the Supplier has a legal right to sell them.

Prohibited Listings
We reserve the right, at our sole discretion, to prohibit Suppliers from listing specific products or providing associated content (“Product Content”). We may also remove listings based on allegations of copyright infringement, trademark misuse, or other intellectual property violations. If we request that you remove products or Product Content, you must make commercially reasonable efforts to do so within 24 hours of the request, ensuring that the content is no longer visible to Platform Users.

Product Content
Suppliers are required to provide accurate and truthful Product Content, including product names, descriptions, technical specifications, media, images, links, and related materials, for uploading to the Platform. Suppliers grant us, our affiliates, service providers, and marketing partners a non-exclusive, royalty-free, perpetual, sublicensable, and irrevocable right to:

  1. Use, reproduce, display, distribute, and transmit the Supplier’s trademarks, service marks, logos, and other branding (“Supplier Marks”).
  2. Publish, reproduce, distribute, transmit, modify, translate, create derivative works of, and commercially exploit Product Content for advertising, marketing, and promotion purposes across various platforms, including email, social media, and third-party websites or applications.

We may allow third parties to share and post Product Content on their platforms and social media channels. However, we are not liable for the use of rights and licenses granted to us by the Supplier under this clause.

Direct Upload Access
At our discretion, we may provide Suppliers with access to directly upload Product Content to the Marketplace. If such access is granted, Suppliers must:

  • Adhere to the system guidelines provided on the Platform.
  • Ensure compliance with these Terms and Conditions and any additional terms communicated by us in writing.

Failure to comply with these requirements may result in restrictions or removal of Product Content or access rights.

1.5. Supplier Code of Conduct

Supplier Code of Conduct

This policy ensures that suppliers operate fairly and honestly on the Millisave marketplace, creating a safe and reliable environment for buyers and sellers. As a supplier on Millisave, you must:

Complete Transactions Through Millisave

  • Fulfill every transaction initiated through the Millisave platform, including those through the RFQ/Offer feature, customer calls, or Millisave’s chat system. Completing a transaction means that payment is processed exclusively through Millisave’s available payment methods.
  • Conduct any subsequent transactions with the same customer through the Millisave platform. Transferring subsequent transactions outside of Millisave is a violation of the Supplier Code of Conduct.

Provide Accurate Information

  • Ensure all information shared with Millisave and customers is accurate and truthful at all times.

Act Fairly and Responsibly

  • Refrain from misusing Millisave’s features or services.
  • Avoid damaging or abusing other suppliers, their listings, or their ratings.
  • Do not attempt to influence customers’ feedback, ratings, or reviews.

Appropriate Communication

  • Only contact customers through Millisave’s Buyer-Supplier Messaging system.
  • Avoid sending unsolicited or inappropriate messages.

Maintain Integrity in Transactions

  • Do not circumvent Millisave’s sales process or divert customers to external websites.
  • Avoid operating multiple selling accounts on Millisave without a legitimate business justification.

Consequences of Violations
Violating the Supplier Code of Conduct or other Millisave policies may result in:

  • Cancellation of product listings.
  • Suspension or forfeiture of payments.
  • Removal of selling privileges or account suspension.

Customer Information Policy
If you receive customer information (e.g., addresses or phone numbers) to fulfill orders, you must:

  • Use this information solely for order fulfillment.
  • Delete customer information after processing the order.
  • Avoid contacting customers outside of Millisave’s Buyer-Supplier Messaging system or sharing customer information with third parties.

Millisave Referred Customers
Any customer utilizing the Millisave marketplace feature or accessing the marketplace directory within the B2B procurement management solution is considered a Millisave-referred customer. All transactions with these customers are subject to Millisave’s service fees unless explicitly stated otherwise in a separate agreement.

Circumventing the Sales Process
Suppliers must not attempt to bypass the Millisave sales process or redirect customers to external websites. This includes:

  • Sharing links or messages that prompt users to visit other websites.
  • Encouraging transactions to be completed outside of Millisave’s platform.

1.6. LIABILITY

Limitation of Liability
To the fullest extent permitted by applicable law, we disclaim any liability to you or any third party for:

  • Loss of profits, data, or the cost of procuring substitute goods or services.
  • Indirect, consequential, exemplary, incidental, special, or punitive damages arising from or related to these Terms and Conditions or your use of (or inability to use) the Platform and/or Services.

Your access to and use of our Platform and Services are undertaken entirely at your own risk.

Indemnification
You agree to indemnify and hold harmless us, our affiliates, officers, employees, and agents from any claims, demands, or liabilities (including reasonable legal fees) arising from:
a) Your use of the Platform.
b) Your violation of these Terms and Conditions or any associated guidelines or terms (including those of third parties or Suppliers).
c) Your breach of applicable laws or regulations.

We reserve the right, at your expense, to assume exclusive defense and control of any matter requiring your indemnification. You agree to cooperate fully with us and not settle any claim without our prior written consent. We will make reasonable efforts to notify you of any such claim, action, or proceeding as soon as we become aware of it.

Liability Cap
To the maximum extent permitted by law, our total liability to you arising from or related to these Terms and Conditions, your use of the Platform, or the Services (regardless of cause or action) shall be limited to the greater of fifty USD ($50.00) or the value of the Service availed, per claim. This cap applies in aggregate for multiple claims. Suppliers listed on the Platform shall bear no liability arising from these Terms and Conditions.

Force Majeure
We will not be liable for any failure to perform, or costs or losses arising from, a breach of these Terms and Conditions caused by events beyond our reasonable control. Such events include, but are not limited to:

  • Acts of God (e.g., natural disasters, fires, floods).
  • War, sabotage, civil disturbances, or insurrection.
  • Governmental actions, regulations, or embargoes.
  • Labor disputes, strikes, or industrial actions.
  • Power failures, machinery breakdowns, or difficulties in obtaining resources.

Interactions with Users and Third Parties
Your interactions with other Users or third parties are solely your responsibility. We will not be held liable for any losses, damages, costs, or expenses arising from such interactions. In the event of a dispute between you and another User, we are under no obligation to mediate or intervene.

You release us and our affiliates, officers, employees, agents, successors, and assigns from any claims, disputes, or liabilities arising from interactions or disputes with other Users or third-party links and advertisements.

Marketplace Transactions
Transactions conducted on the Marketplace are agreements solely between the Buyer and the Supplier. We make no guarantees regarding:

  • The quality or availability of Supplier services.
  • Buyer accountability.
  • The terms and conditions of any transaction.

Both Buyers and Suppliers act as independent contractors, and we accept no responsibility or liability for their actions.

Consumer Protection
These Terms and Conditions do not limit your rights under mandatory consumer protection laws that cannot be excluded or restricted by applicable law.

1.7. SUBSCRIPTION FEES: PAYMENT, REFUND, CANCELATION

Marketplace Feature

Payment for Products

  • All payments for products purchased through the Marketplace must be made directly to the Supplier in accordance with the Supplier’s payment terms and conditions.
  • The Marketplace feature serves solely as a platform to connect Buyers and Suppliers. Transactions are governed by the Supplier’s policies, including refund, shipping, cancellation, payment terms, and liability policies.

Product Comparison and Quotation Requests

  • Buyers can compare various products offered by Suppliers and request fee quotations through the Marketplace.
  • If a Buyer accepts a quotation or wishes to negotiate its terms, they will contact the Supplier directly and complete the transaction offline.

Suppliers’ Subscription Fees (SSF)

  • Whether a Supplier account is subject to a subscription fee (the “Supplier Subscription Fees” or “SSF”) will be determined on a case-by-case basis, and applicable fees will be communicated to the Supplier.
  • Suppliers authorize Millisave and its payment service providers to deduct service fees from every transaction conducted through the Millisave platform.

Fee Revisions

  • Millisave reserves the right to revise, amend, or modify service and payment fees with 15 days' prior notice to Suppliers.
  • Notices will be sent to the email address provided during registration. Suppliers are solely responsible for updating their contact email, address, and legal information.

Procurement Management Solution Feature

Members’ Subscription Fees (MSF)

  • Members will pay Millisave the subscription fees (“Member Subscription Fees” or “MSF”) as outlined in their Enrolment Application and/or Additional Agreement.
  • If usage exceeds the service capacity specified in the Enrolment Application and/or Additional Agreement, additional fees will apply based on Millisave’s current rates.

Payment Terms

  • MSF and/or SSF can be paid monthly, yearly, or as otherwise specified in the Enrolment Application and/or Additional Agreement. Payments may be made via bank transfer or a registered credit card through a secure connection provided by Millisave’s third-party payment providers.
  • Invoices for SSF and/or MSF will be issued and are payable immediately unless otherwise stated in the Enrolment Application and/or Additional Agreement.
  • Failure to pay within 15 calendar days of the invoice date may result in suspension of your account and access to the Platform and Services.

Cancellations and Refunds

  • SSF and MSF payments are non-refundable. However, you may cancel your subscription at any time with 30 days' written notice. After the notice period, your account will be disabled, and no additional fees will be charged.
  • Refunds may be requested if Millisave fails to provide or removes material functionality from the Platform as per your package. Refund requests must be submitted in writing with:
    a) A request for a refund under this clause.
    b) A description of the missing or removed functionality.
    c) An explanation of how it impacted your operations.

Late Payments

  • You may not withhold or offset amounts due.
  • Late payments will accrue interest at 2% per month (compounded monthly) or the maximum legal rate, whichever is lower. Collection costs and expenses will also be added to late payments. Millisave reserves the right to suspend access to the Platform and Services until all due amounts are fully paid.

1.8. INTELLECTUAL PROPERTY

Intellectual Property Rights

You acknowledge that all intellectual property rights, including copyrights, patents, trademarks, and trade secrets (collectively, "Intellectual Property") related to our Platform and its content are and will remain the exclusive property of Millisave or our Suppliers, as applicable.

These Terms and Conditions, as well as your access to or use of the Platform and Services, do not transfer any ownership, rights, title, or interest in the Intellectual Property to you or any third party. Your rights are limited to the access permissions explicitly granted under clause 1.3 of these Terms.

We reserve all rights not expressly granted herein and extend the same reservation of rights to our third-party providers.

1.9. THIRD-PARTY LINKS & ADS; OTHER USERS.

Third-Party Links and Advertisements

Our Platform may include links to third-party websites or services and/or display advertisements from third parties (collectively referred to as “Third-Party Links & Ads”). These are provided solely for your convenience, and we do not review, approve, monitor, endorse, or warrant any Third-Party Links & Ads. We expressly disclaim all liability related to them.

Your access to and use of any Third-Party Links & Ads is at your own risk. When interacting with these links or advertisements, additional terms and conditions may apply, including the third party’s privacy policies and data collection practices.

We encourage you to conduct any necessary investigations or due diligence before engaging in transactions or providing personal information in connection with Third-Party Links & Ads.

1.10. DISCLAIMERS

Disclaimer of Warranties

Our Platform and all information available on it are provided strictly on an “as is” basis. Except as explicitly stated in these Terms and Conditions and to the extent permitted by applicable law, we disclaim all warranties and conditions of any kind, whether express, implied, or statutory. This includes, but is not limited to, implied warranties or conditions of:

  • Merchantability
  • Fitness for a particular purpose
  • Title
  • Quiet enjoyment
  • Accuracy
  • Non-infringement

We make no guarantees that the Platform or Services will:

  • Meet your requirements or expectations.
  • Be available without interruptions, delays, security issues, errors, or faults.
  • Be accurate, reliable, virus-free, or free of other harmful components.
  • Be complete or safe at all times.

If applicable law requires any warranties for the Platform or Services, such warranties are limited in scope and duration to the minimum requirements mandated by law.

1.11. TERM AND TERMINATION

Subject to this clause, these Terms and Conditions and the accompanying Legal Documents will remain in effect for the duration of your use of the Platform or receipt of the Services.

We reserve the right to suspend or terminate your access to the Platform or Services at any time, for any reason, at our sole discretion. Upon termination of your rights under these Terms and Conditions:

  • Any accounts you hold with us will be deactivated immediately.
  • Your access to the Platform and/or Services will cease.

We are not liable for any consequences or damages resulting from the termination of your rights under these Terms and Conditions.

1.12. GOVERNING LAW AND DISPUTE RESOLUTION

These Terms and Conditions shall be governed by and construed in accordance with the laws of Tunisia currently in force.

All claims and disputes arising in connection with these Terms and Conditions (excluding claims for injunctive or other equitable relief) shall first be resolved amicably between the parties within ninety (90) days from the date the dispute arises.

If an amicable resolution cannot be reached within this period, the dispute shall be referred to and finally resolved by the client country.

1.13. GENERAL

Survival of Agreement
These Terms and Conditions will remain effective for a period of three (3) years following the termination of your account or your last visit to our Platform.

Electronic Communications
All communications between you and us will be conducted electronically. By using our Platform, you:

  1. Consent to receive communications from us in electronic form.
  2. Agree that all terms, agreements, notices, disclosures, and other communications provided electronically satisfy any legal requirements as if they were in hard copy form.

This does not affect your non-waivable legal rights.

Entire Agreement
These Terms and Conditions, along with our Privacy Policy, Cookies Policy, and the terms in the Enrolment Application and Additional Agreement, constitute the complete agreement between you and us regarding the use of our Platform and Services.

In the event of any inconsistency among these documents, the provisions of these Terms and Conditions shall prevail unless explicitly stated otherwise. Our failure to enforce any right or provision in these Terms and Conditions does not constitute a waiver of such rights.

Section titles are provided for convenience and carry no legal weight. The term “including” should be interpreted as “including without limitation.”

Severability
If any provision of these Terms and Conditions is deemed invalid or unenforceable by a court of competent jurisdiction, the affected part shall be severed, and the remainder shall remain in full force and effect.

Assignment
You may not assign, delegate, subcontract, or transfer these Terms and Conditions or any of your rights and obligations without our prior written consent. Any attempt to do so will be null and void. We reserve the right to assign these Terms and Conditions and our rights and obligations at our sole discretion.

Feedback and Reviews
Users may leave feedback about Suppliers through methods provided on the Platform. If you have a complaint or comment about another User, you may submit it in writing to the email address provided in these Terms and Conditions.

We are not liable for the content or accuracy of any ratings or reviews posted on the Platform. Recipients of such feedback do not have ownership or license rights to use the ratings or reviews.

Copyright/Trademark Information
Copyright ©2025 Millisave. All rights reserved.
All trademarks, logos, and service marks (“Marks”) displayed on our Platform are the property of Millisave or third parties. You may not use these Marks without prior written consent from us or the relevant third party.

Contact Us
For any inquiries or communications, please contact us at:
Email: contact@millisave.com

2. PRIVACY POLICY

This Privacy Policy explains how Millisave ("we," "us," or "our") collects, uses, and shares your Personal Data (as defined below) when you ("User") access our Platform or use our Services. Any terms used in this Privacy Policy but not explicitly defined here shall have the meanings assigned to them in our Terms and Conditions.

By accessing our Platform or using our Services, you agree to the terms outlined in this Privacy Policy and consent to the collection, use, disclosure, retention, and protection of your Personal Data as described herein.

We reserve the right to update or amend this Privacy Policy at any time without prior notice. While we may notify you of significant changes via email, it remains your responsibility to periodically review this Privacy Policy and stay informed of any updates.

Continued use of the Platform or Services after changes have been made constitutes your acceptance of the updated Privacy Policy. If you do not agree with any part of this Privacy Policy, you should discontinue accessing the Platform and using the Services immediately.

2.1. PERSONAL DATA THAT WE COLLECT

Collection of Personal Data

We may automatically collect Personal Data about you and any devices you use to access our Platform or Services, as well as information from your correspondence with us regarding the Platform and Services.

Definition of Personal Data
“Personal Data” refers to any information that can be used to identify or contact you. This may include, but is not limited to:

  • Name, billing and postal address, telephone number, email address, date of birth, nationality, occupation, username, and other data necessary to create an account or use the Services.
  • Financial information, such as credit/debit card details or bank account information, provided when you make payments via our Platform.
  • Additional data required by applicable laws to process orders, authenticate your identity, or verify the accuracy of information we have collected.

Personal Data does not include aggregated data or data that cannot, on its own, identify an individual.

Relevance and Scope of Collection
We collect only the Personal Data that is relevant and necessary for the purposes outlined in this Privacy Policy. We do not gather excessive or unnecessary information.

Interaction and Device Data
We may also collect data about your interactions with our Platform, advertising preferences, and communications with us. This includes information sent to us when you access our Platform, register for Services, fill out a web form, or otherwise communicate with us. The information may include:

  • Pages accessed, computer IP address, device ID or unique identifier, device type, and geo-location data.
  • Computer and connection information, mobile network information, page view statistics, traffic to and from the site, referral URLs, advertisement data, standard web log data, and other related information.

Retention of Personal Data
We may retain copies of your Personal Data, including both updated and previous versions, for compliance purposes and record-keeping in accordance with applicable laws.

2.2. COOKIES

Use of Cookies and Similar Technologies

We may use cookies, web beacons, unique identifiers, and similar technologies to collect information about your activities on our Platform. This includes data about the pages you view, the links you click, and other interactions you have with our Platform, advertisements, or email content.

 

2.3. OUR USE OF YOUR PERSONAL DATA

Use of Personal Data

We use the Personal Data we collect to deliver a seamless experience on our Platform, provide continuity in Services, personalize your experience, and communicate with you about our Platform and Services. We also use this data to detect, prevent, and investigate fraudulent or illegal activities.

We may use and retain your Personal Data for the following purposes:

Access to Services

  • Provide you with access to the Services on our Platform.
  • Process orders, manage your account, and assist in resolving disputes.

Platform and Service Operations

  • Operate, maintain, customize, measure, and improve our Platform and Services.

Financial Transactions

  • Verify and process financial transactions, including payments, refunds, and fraud detection or prevention.

Communications

  • Send you confirmations, invoices, technical notices, updates, security alerts, support information, and administrative messages.

Identification and Information

  • Identify users on our Platform and provide the requested information or Services.

Market Research

  • Conduct market research to better understand user preferences and improve our offerings.

Data Integration

  • Link or combine your data with other Personal Data for a more personalized experience.

Location-Based Services

  • Deliver location-specific services, such as tailored advertising, search results, and other personalized content using GPS data.

Customer Support

  • Train customer service agents and provide you with enhanced support experiences.

Marketing Communications
With your consent, we may contact you with marketing materials, including:

  • Information about our Platform, products, and sales promotions.
  • Newsletters or information about services offered by us, our group companies, or our Suppliers.

If you prefer not to receive Marketing Communications, you can opt out at any time.

2.4. THIRD-PARTY PERSONAL DATA

If you provide us with Personal Data about another individual, you must ensure that you have obtained their explicit and prior consent to do so. You are responsible for informing them about how we collect, use, disclose, and retain their Personal Data in accordance with this Privacy Policy.

2.5. LINKS TO OTHER WEBSITES

Our Platform may occasionally contain links to websites owned or operated by independent third parties that are not controlled or authorized by us. Please note that these websites operate under their own privacy policies, data collection practices, and security measures.

If you choose to access these websites, we strongly encourage you to review their privacy policies before submitting any Personal Data. We do not accept any responsibility or liability for the content, practices, or policies of these external websites.

2.6. SHARING OF PERSONAL DATA.

We may disclose your Personal Data to third parties when necessary to provide our Services, grant you access to our Platform, comply with legal obligations, enforce our Terms and Conditions, support marketing and advertising activities, or detect, prevent, and investigate fraudulent or illegal activities. We limit the Personal Data disclosed to only what is directly relevant and necessary for the specified purpose.

We do not disclose your Personal Data to third parties for their marketing or advertising purposes without your explicit consent.

Purposes for Disclosure

Fraud Prevention and Security

  • To prevent, detect, mitigate, and investigate potentially illegal activities, fraud, security breaches, and violations of our Terms and Conditions.

Service Providers and Partners

  • Your Personal Data may be shared with Suppliers and third-party service providers who assist us in:
    • Delivering Services via the Platform.
    • Processing payments.
    • Providing customized advertising or acting as our agents.
  • These third parties may be located outside your country of origin and are required to keep your Personal Data secure, use it only for its intended purposes, and comply with our Privacy Policy.

Business Transactions

  • In the event of a business transaction, such as a merger, acquisition, financing, or sale of assets, or during bankruptcy proceedings, Personal Data may be shared or transferred as part of the business assets.

Legal and Safety Obligations

  • To protect the safety, rights, and property of Millisave, our agents, customers, users, and others.
  • To enforce our agreements, policies, and Terms and Conditions.
  • To comply with legal obligations and respond to claims regarding content on our Platform that may violate the rights of others.

Law Enforcement and Legal Requests

  • To respond to lawful requests, legal processes, and verified inquiries from law enforcement or governmental agencies.
  • In the context of criminal investigations, alleged or suspected illegal activities, or any other situation that may expose us, you, or our users to legal liability.

Credit Reporting

  • To credit agencies or bureaus, as authorized by applicable laws, for reporting purposes (e.g., late payments or account defaults).

Emergency Situations

  • To protect the safety of our employees, agents, customers, or any individual during emergencies.

Operational Needs

  • To individuals or entities who require access to your Personal Data to perform work or provide services on our behalf.

2.7. UPDATED DATA

Accuracy, Access, and Control of Personal Data

We take measures to ensure the accuracy and currency of the Personal Data we collect from you. We also provide you with the ability to access, review, and update your Personal Data upon request. This includes honoring your statutory rights to access, modify, or erase your Personal Data, as permitted by applicable laws.

Your Responsibilities
You are responsible for keeping the Personal Data you provide to us accurate and up to date. We will take reasonable steps to assist you in maintaining the accuracy of your data.

Access, Modification, and Erasure
Where you have a statutory right to access, modify, or erase your Personal Data, you may submit a request to us. However, in certain cases, we may withhold access or decline to modify or erase your data in accordance with applicable laws. If we do so, we will provide you with a justification for our decision.

Examples of Accessible Personal Data
You can access and update the following types of Personal Data directly on our Platform:

  • Order Information: Details of recent orders.
  • Personal Information: Your name, email, password, communication preferences, and personalized advertising settings.
  • Payment Settings: Credit card and payment method information.
  • Notification Preferences: Email notification settings.

2.8. DATA CHOICES

Marketing Communications

  • Our marketing emails include instructions on how to “opt-out.” If you choose to opt-out of marketing emails, we may still send you non-marketing emails. These include communications related to the services we provide to you and other business dealings.
  • To opt out of marketing notifications via our mobile application, you can adjust your notification settings in the general section of your mobile device.

Requests Regarding Personal Data

  • You can send requests regarding your Personal Data to the email address provided below. These requests may include:
    • Changing your contact preferences.
    • Opting out of sharing your Personal Data with others.
    • Updating or correcting your Personal Data.

Cookies Management

  • You can manage or reject cookies from our Platform through your browser settings. By default, many browsers accept cookies, but you can change your settings to remove or reject them.
  • Please note that removing or rejecting cookies may affect the functionality of our Platform and could limit access to certain features or services.

Email Subscriptions

  • If you sign up to receive emails or newsletters from us, you can update your preferences or unsubscribe at any time by replying to the email or clicking the “unsubscribe” link included in our communications.

Impact of Opting Out

  • If you choose to opt out, block, withhold, or request the deletion of your Personal Data, you may not be able to fully benefit from our products or Services.

2.9. WHERE WE STORE YOUR DATA

The Personal Data we collect from you may be transferred to, stored, and processed at destinations outside of Tunisia. This may include processing by staff located outside Tunisia who assist us with tasks such as order fulfillment, account management, payment processing, and support services.

By submitting your Personal Data, you consent to its transfer, storage, and processing outside of Tunisia. We will take all reasonable steps to ensure that your data is treated securely and in compliance with your rights and this Privacy Policy.

Please note, however, that transmitting information over the internet is not entirely secure. While we strive to protect your Personal Data, we cannot guarantee its complete security during transmission to our Platform. Any such transmission is done at your own risk.

2.10. SECURITY

We implement commercially reasonable safeguards to protect your Personal Data and ensure its use aligns with this Privacy Policy. Access to your Personal Data is restricted to authorized individuals who have a legitimate need to access it.

Your Role in Protecting Personal Data
While we take precautions to protect your Personal Data, it is equally important for you to safeguard your login credentials and the device you use to access our Platform. Unauthorized access to your account or device may compromise your data security.

Limitations of Internet Transmission
Despite our efforts to protect your Personal Data, the transmission of information over the internet is not completely secure. While we strive to protect your data, we cannot guarantee its absolute security during transmission to our Platform. Any such transmission is at your own risk.

Internal Safeguards and Policies
To further protect your Personal Data, we implement policies that prohibit our employees or anyone with access to your information from using or disclosing it in an inappropriate or unlawful manner. We maintain security measures to protect your Personal Data from unauthorized access, misuse, alteration, loss, or destruction.

We will only collect, use, disclose, or transfer your Personal Data as outlined in this Privacy Policy unless you explicitly consent to its use for additional purposes.

2.11. CREDIT CHECK AND FRAUD PREVENTION

We may engage fraud prevention agencies to assist us in determining whether to accept orders for products or Services on our Platform. If you would like more information about this process, please contact us.

If we detect any false or inaccurate information, or if fraud is identified or suspected in any way, we may share relevant details with fraud prevention agencies. In such cases, we reserve the right to:

  • Decline to process the affected orders.
  • Suspend or terminate your account without prior notice.

2.12. CONTACT DATA

We welcome your comments and questions about this Privacy Policy.

If you have any concerns or need clarification regarding this Privacy Policy, please contact us at contact@millisave.com  with a detailed description of your concern. We will make every effort to address and resolve your issue promptly.

3. COOKIE POLICY

Our Platform uses cookies—small data files stored on your computer, tablet, mobile phone, or other device (collectively referred to as your “Device”)—to record specific information about you whenever you visit or interact with our Platform or use our Services. Terms capitalized but not defined in this Cookie Policy are as outlined in the Terms and Conditions.

This Cookie Policy may be updated periodically without prior notice. Please review it regularly to stay informed of any changes.

Important Note
Disabling cookies may limit your ability to fully access and use certain features of our Platform. Additional details regarding cookies and their use are provided below.

3.1. WHAT ARE COOKIES?

Cookies are small text files, typically consisting of letters and numbers, that are placed in your browser or Device's memory when you visit our Platform. These files enable the Platform to recognize your specific Device or browser.

Cookies may also include:

  • Web Beacons: Small graphic images, also known as "pixel tags" or "clear GIFs," embedded in our Platform or Services to help identify users and analyze their behaviors.
  • Similar Technologies: Methods that store information in your browser or Device using local storage or local shared objects, such as flash cookies, HTML5 cookies, and other web application software tools.

3.2. THE TYPES OF COOKIES THAT WE USE

We do not use Cookies to store Personal Data, and they cannot be traced back to any individual user. Each activated Cookie is assigned an ID number that is used solely for internal purposes. This ID helps us:

  • Provide tailored advertisements.
  • Notify you of offers that align with your preferences.
    Our primary goal is to deliver a personalized experience suited to your unique shopping interests.

Third-Party Cookies
Cookies from certain business partners may be permitted for advertising purposes. These third-party Cookies may be stored on your Device when you visit our Platform. Like our Cookies, third-party Cookies do not collect or store Personal Data. Instead, they assign random user ID numbers, ensuring complete anonymity.

The sole purpose of these third-party Cookies is to enable our business partners to advertise products or services that may be of interest to you. This data is never combined with any Personal Data you have shared with us.

3.3. WHEN ARE COOKIES USED?

When you visit or interact with our Platform, we and our authorized third-party service providers may use Cookies to collect and store information about you. These Cookies help us deliver a better, faster, and safer experience and support advertising and marketing efforts.

Functions of Cookies
The Cookies we use serve various purposes:

  • Necessary Cookies: Essential for the functioning of our Platform and the delivery of our Services.
  • Performance Cookies: Help us improve the performance of our Platform.
  • Functional Cookies: Provide additional features and enhance your user experience.
  • Advertising Cookies: Deliver relevant, targeted advertisements and marketing materials.

Session vs. Persistent Cookies

  • Session Cookies: Remain active only while your browser is open and expire at the end of your browsing session. These Cookies track your actions during a single session.
  • Persistent Cookies: Stay on your Device between browsing sessions, allowing us to remember your preferences and actions across multiple visits.

Managing Cookies
You are free to block, delete, or disable Cookies on your Device if supported by your browser or Device settings. Managing your Cookies and preferences can typically be done through your browser or Device settings.

Security and Third-Party Service Providers
We have implemented security measures to prevent unauthorized access to our Cookies. A unique identifier ensures that only we and our authorized third-party service providers can access the data transmitted by these technologies.

Third-party service providers are companies that assist us with various aspects of our business, including Platform operations, advertising, and other tools. Some of these service providers may place Cookies on your Device to help us deliver relevant advertisements and marketing materials on our Platform.

3.4. DISABLING COOKIES

While it is not mandatory to accept Cookies to use our Platform, certain features may only be available if Cookies are enabled. If you wish to use these features, you will need to configure your browser to accept Cookies.

Disabling or Removing Cookies
Cookies can be disabled or removed using tools available in most web browsers. You will need to set your preferences individually for each browser you use, as different browsers provide varying options and settings for managing Cookies.

Impact of Disabling Cookies
If you choose to block, delete, or disable Cookies, some features of our Platform may not function optimally. For example:

  • Certain functionalities may become unavailable.
  • You may need to re-enter your account information more frequently during your browsing sessions.

To learn how to block, delete, or disable Cookies, please refer to the help section of your browser or Device settings.

3.5. PROTECTION OF INFORMATION

The use of Cookies allows us to store relevant information in your browser or Device, which we can later access to identify you to our servers and internal systems. Where applicable, we take steps to protect our Cookies by assigning them a unique identifier, ensuring that only we and our authorized third-party service providers can interpret them.

Personal Data and Cookies
We do not store any of your Personal Data directly in our Cookies

3.6. WHY DO WE NEED COOKIES?

We may use Cookies that are necessary for the operation of our Platforms. This includes technologies that allow you access to our Platform that are required to identify irregular site behavior, prevent fraudulent activity, improve security, or encourage functionality for example with shopping carts, saved searches, or other similar functions.

We may use Cookies to assess the performance of our Platform including as part of our analytic practices, to help us understand how our visitors use our Platform, determine whether you have viewed any services or accessed a link, or to improve our Platform content, services, or tools.

We may use Cookies that allow us to offer you enhanced functionality when accessing or using our Platform. This may include identifying you when you sign into your account or keeping track of your specified preferences, interests, or past items viewed so that we may enhance the presentation of content on our Platform.

We may use first-party or third-party Cookies to deliver content, including ads relevant to your interests, on our Platform and/or on third party websites. This includes using technologies to understand the usefulness to you of the advertisements and content that has been delivered to you, such as whether you have clicked on an advertisement or not.

Opting out of our first-party advertising-related Cookies, or out of third-party advertising-related Cookies, does not necessarily mean that you will not see any advertising, only that this advertising will not be targeted to you through the use of first-party or third-party Cookies. If you would like to opt-out of all other types of technologies we employ on our Platform, you may do so by blocking, deleting, or disabling them as your browser or Device permits.

 

3.7. RE-TARGETING

Our Platform may utilize re-targeting technologies to enhance your online experience and make our offerings more relevant to you. Re-targeting allows us to display advertisements featuring items you recently viewed or related products, either on our Platform or on the websites of our business partners.

This is achieved by analyzing user behavior based on data collected through Cookies. All information gathered through re-targeting is anonymous, and no Personal Data is stored or shared as part of this process.